Orders and Payment
There are two ways to order and pay for your puppets outside of the Australian Puppet Shop store , Kaniva, Victoria
Method Of Payment
Shipping Rates and Details
Please ensure that you enter your correct delivery address as goods that are returned to us as undeliverable will incur a fee. Shipping charges paid for the original dispatch are not refundable.
Your goods will be delivered by Australia Post or Couriers Please during business hours. Upon delivery the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left stating how to obtain your goods. If you do not respond to the card and the goods are returned to us as unclaimed, further charges will be payable for re-dispatch. Charges payable for the original dispatch are not refundable.
Notification of any damaged or incorrect goods needs to be received by the Hahndorf Puppet Shop within 3 business days of your goods being signed for. Please contact us for instructions on how to return the goods by telephoning 08 81881156 on trading days or email : firstname.lastname@example.org .
Goods will be despatched within 3 to 6 business days.
Table for postage (Within Australia)
Please contact us for shipping rates outside of Australia.
For purchase up to $75.00 - postage is $9.60 including GST
For purchases $75.01 and over - postage is FREE
Goods that are purchased online and arrive at their destination faulty or damaged will be replaced by the Hahndorf Puppet Shop providing notification is received within 3 business days of goods being signed for. Please contact us for instructions on how to return the goods and on how to obtain a refund or replacement by telephoning 08 81881156 on trading days or email The Hahndorf Puppet Shop
We welcome your comments and questions. Please contact us via email